Is your pharmacy legal?
Absolutely. With seven years experience on the World Wide Web, our organization is committed to meeting or exceeding current internet regulations. 1drug.com utilizes only licensed physicians. Our pharmacies are licensed to ship medications to every country in the world, and we employ only licensed pharmacists to provide you with the highest standards of pharmaceutical care. All of our medications are supplied by legitimate pharmaceutical manufacturers in the U.S. and elsewhere, so you may rest assured that you are receiving the exact same medication as you would at your neighborhood pharmacy.
What if I need to have a special consultation regarding my medications?
We are very happy to assist you with a consultation for any of the medications we offer. Please do not hesitate to contact us. We care about your health.
What are your shipping fees and policies?
For U.S.A. ,$10 U.S. will be surcharged on any order totaling less than $40 U.S.
Shipping to the following states ( AR, AZ, CO, HI, IA, IL, IN, ID, KS, KY, LA, MI, MN, MO, NV, NM, OH, OK, OR, TX, UT, WA, WI, WY )would require an additional fee $5U.S. per order. If your order is worth below $40 shipped to one of the listed states, there will be one surcharge at $10 U.S. only.
For some countries in Europe, the shipping fees $15 U.S. will be added up to your order. To make certain whether your order would be charged, please email us at contact@1drug.com
For rest of the world, shipping is FREE for every order of $30.U.S. or more. In order to continue giving the quality service you've come to expect from our store and to help cover our processing costs, a small shipping fee of $10.U.S. will be charged on orders totaling less than $30 U.S.
We ship to every country in the world. If you are unable to locate the option for your country at the checkout phase, please e-mail us at: contact@1drug.com. Each product price includes the cost of shipping by Air Mail. Delivery interval is seven to twenty-one days, depending on your country.
Where do you ship your products from?
Most of our products are sent from the United
States, Europe, and the Pacific Rim countries. It all
depends on where we can get you the best price!
Can I pay with a personal check or money order?
We're sorry, but we cannot accept money
orders or personal checks at this time. However, you may
pay by Western Union, or by Money Gram (international
money transfer), and get a 5% discount on the total product
cost. Just e-mail us at: contact@1drug.com with a list
of the products you wish to order, and we will send you
instructions for paying by Western Union or Money Gram.
How do you pack and mark your packages, as I require confidentiality?
All packages are delivered to you in unmarked, plain wrapped boxes, and reveal nothing about the contents on the exterior.
How does your order processing work?
When you submit your order, we send out an immediate confirmation e-mail containing your order ID#. You will then receive another e-mail when the pharmacy has shipped your medication. This e-mail gives you your shipping information and order number. Should there be a problem with your order, or if our pharmacist has a question, we will again notify you by e-mail.
What are your security policies?
We have taken every precaution to ensure the safe and protected transmission of your personal and credit card information. Our website is built on the THAWTE system,which utilizes industry-standard security measures, including the SSL (Secure Sockets Layer). These measures ensure that all information submitted to us is safely isolated from unauthorized internet access.
What is your privacy policy?
We at 1drug.com respect our customers. We understand that you are concerned about privacy, and we have instituted policies to ensure that your personal information is handled safely and responsibly. 1drug.com will never sell, share, or distribute your personal, medical, or financial information to any third-party company or organization. We want you to be a return customer, and we believe in taking care of you.
What is your minimum order?
There is NO minimum order at 1drug.com.
Can I get a refill by e-mail?
Absolutely. You can simply e-mail us your
most recent order ID#, along with a list of the products
you wish to purchase. Then our staff will take care of
the rest of the order-processing for you. Your new order
ID# will be sent to you by e-mail. If you've lost your
old ID#, there's no problem--simply fill in the forms
again, and we'll be happy to send your refill right out
to you.
Do I have to wait a certain period of time before I can refill my medication?
Definitely not. You may order as much of
any product as you choose, and re-order as you need to.
Here at our store, we trust our customers to make those
judgments for themselves. We'll be more than happy to
refill your medication as often as you choose.
Satisfaction Guarantee :
Please let us know if there is anything
that we can do for you. We constantly scan internet sites
just to make sure that we have the lowest prices in the
business. We want you to be a satisfied customer, and
we believe our personal service will keep you coming back.
What other payments do you accept?
- Money Tranfer:
We accept Money Gram and Western Union.
- Credit Cards:
We accept Visa and MasterCard.
- Discount policy for bulk orders:
We accept any size order, and we do offer
a discount for ordering in bulk. If you have any questions
about a medication's availability, please write to us
at: contact@1drug.com,
and we'll be happy to help you.
We are committed to the highest level of
online customer service. If you have any questions, or a
problem or concern with the ordering process, please e-mail
us. We will do anything it takes to satisfy you as our preferred
customer.
Should you have any dispute over any transactions,you must email us directly at contact@1drug.com before contacting your bank. All fraudulent chargebacks will be blacklisted with us and and their information will be forwarded to the International Criminal Police Organisation (INTERPOL), which promotes international co-operation between police forces, and EUROPOL and related organizations worldwide.
Opening an account :
When you place an order, you will be offered
the option of opening a personal account. You may also order
without an account, if you choose. Having your information
already stored in your name just makes re-ordering faster
and easier.
How can I change the information in my account?
To change your credit card, address or other information:
1. Click on 'Member Sign In'.
2. Fill
in your User name and Password, then click 'Log-In'.
3. You are now ready to update your shipping and billing information.
4. When
you are finished, click 'Submit', then you are ready to
place a new order.
How to convert the cost to my country currency for example : convert US. Dollars to UK. GBP.?
1.
Click on this link. 
2. Enter
the amount on " this amount " box
3. Choose
United States Dollars on " of this type of currency " box
4. Choose
United Kingdom Pounds--GBP on "into this type of currency."
box
5. Hit "
Perform Currency Conversion "
Why the product I saw on your website is packed in glass bottle, but the one I received is in a plastic bottle?
Glass bottles are fragile and may be dangerous during delivering process; therefore plastic bottles are replaced for safety reasons. Since mailing packages are calculated according to the parcel weight, plastic bottles that weighed less than glass bottles would help reduce the postal costs. Heavy packages may also be the cause of delayed delivery. So, it is more economic to ship your order in light-weight package.
I've e-mailed you and not gotten an answer. Why not?
Please accept our apology. Our staff is trained to respond to all inquiries within 24 hours. It may be that we e-mailed a response but you did not receive it due to your web-based e-mail regulations, or spam filters. To remedy this, please add contact@1drugstore-online.com and "1drugstore-online.com" to your address book.
What is Bonus Point?
1drugstore-online.com is dedicated to make our customers purchasing with us a more rewarding and worthy experience. We now launched Customer Support Programme , Bonus Pount, which help our clients save even more money when placing orders with our company.
For every US$50 of total product cost charged on your credit card in one transaction, you will earn 0.5 point.
1 point is equivalent to US$1 and can be used as credit shopping in our website. And the points can be redeemed after accumulating 20 points (no expiration for points).
To adjust auto-refill frequency
1. Logon to www.1drugstore-online.com and click on " member sign in " on the left hand side of the page.
2. Fill out Username and Password, then click "Log In".
3. Scroll down the page to "Your Auto Refill List" and click on Reference Order number.
4. There, you will be able to adjust the frequency date to refill. Once finish, click "update information" button.
To cancel auto-refill
1. Logon to www.1drugstore-online.com and click on " member sign in " on the left hand side of the page.
2. Fill out Username and Password, then click "Log In".
3. Scroll down the page to "Your Auto Refill List" and click on Reference Order number.
4. Click "Delete This Refill" button.
Any change made to your profile will be effective before order processing.
What is Remind-me. Notify me...Service?
It is the free service program that helps remind you when the refill order should be made. Reminder email will be sent out on the exact date you specify. ( Time zone) Actual refill order will be processed only when you click on the button provided in email and complete the ordering procedures.
Do you sell the medications manufactured from China ?
We value our customers' health and well-being the most. That’s why we sell only authentic and quality medications, both brand and generic, approved by FDA. (U.S.Food and Drug Administration). We never sold drugs manufactured from China, which will ultimately ruin our business we so take pride of. We guarantee there is NO counterfeit drugs.
We are a reputable company which supplies products on the internet. We receive emails daily, thanking us for being able to supply the best products at affordable prices. We do not sell any product which we would not use on our own health. We have 100% money back guarantee on all the products we sell.
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